Enterprise Operations Platform
One platform running an entire multi-country consultancy: projects, clients, contracts, billing, reporting and real-time collaboration for 150+ employees and hundreds of client accounts.
Client
Industry
Construction / Professional Services (multi-country)
Engagement
Full custom build, internal enterprise platform
URL
Internal tool (client name public)
01
Overview
The client is a multi-country construction consultancy. We built the platform, the single platform their whole operation runs on, used daily by 150+ employees and hundreds of client accounts, each with role-based dashboards and analytics. It is the one centralized system for the client's entire customer relations.
02
The Challenge
Operations were spread across disconnected tools, project tracking, client contracts, billing, reporting and internal communication all lived in different places. The client needed one system, at scale, with real-time collaboration.
03
What We Built
- Project management at scale: complete project lifecycle with real-time collaboration: multiple employees work on the same project simultaneously and see each other's changes live
- Client & contract management: full client records, contracts, and automated client-facing emails and invoices
- Billing management: invoicing pipeline integrated with client and contract data
- Reporting: client reporting and employee reporting, generated from live data
- Role-based dashboards: analytics tailored per role (admin / client / employee)
- Built-in communication: real-time chat, voice calling and video calling inside the platform
- Employee evaluation: quiz system for assessing and evaluating employees
04
Technical Highlights
- Real-time multi-user collaboration (presence, live updates) across projects
- Chat, voice and video calling built into a business platform, no third-party comms tool needed
- Role-based access control across three distinct user types with different data views
- Enterprise email pipeline: automated client emails, invoices, reports
05
Results
- 150+ employees use the platform daily as their primary work tool
- Hundreds of client accounts run their entire relationship (contracts, billing and reporting) through the platform
- One centralized system for all customer relations, replacing a stack of disconnected tools
- Real-time collaboration eliminated duplicated work across offices in multiple countries
06
Stack
- React
- Next.js
- Node.js
- Express
- MongoDB
- PostgreSQL
- Nginx
- PM2
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